1.1 Eligibility

By using this Site, you affirm that you are at least 18 years old or have the consent of a parent or legal guardian.

1.2 Permitted Use

You agree to use the Site solely for lawful purposes and in compliance with all applicable laws and regulations. You shall not misuse, hack, or attempt to disrupt the Site or its content.

2.1 Informational Purpose Only

The information provided on this Site, including articles, resources, and educational content, is for general informational purposes only. It does not constitute medical advice, psychiatric diagnosis, or professional clinical treatment.

2.2 Not a Substitute for Professional Care

Your use of this Site does not establish a clinician-patient relationship. The Site should not be used as a substitute for professional mental health care.

2.3 Emergency Situations

If you are experiencing a mental health crisis or a medical emergency, do not use this Site. Please call 911 immediately, go to the nearest emergency room, or call or text the Suicide & Crisis Lifeline at 988.

3.1 Service Availability

The availability of Equity Mental Health’s services, including individual adult therapy, is subject to change and requires formal intake and appointment scheduling.

3.2 Cancellation and No-Show Policy

Appointments may be scheduled, rescheduled, or canceled through our secure portal, by phone, or in person. We require at least 24 hours’ notice for cancellations. Cancellations made with less than 24 hours’ notice, or missed appointments (no-shows), may be subject to a cancellation fee.

4.1 Payment Responsibility

Clients are financially responsible for all fees associated with services provided, including co-pays, deductibles, and any charges not covered or denied by health insurance.

4.2 Insurance

While we may accept certain insurance plans, it is your sole responsibility to confirm your mental health benefits, coverage limits, and verify that Equity Mental Health is an active in-network provider for your specific plan.

4.3 Fee Modifications

We reserve the right to modify our service fees at any time. Any changes to fees will be communicated to active clients before they take effect.

5.1 HIPAA and Medical Privacy

Equity Mental Health, LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled strictly in accordance with our HIPAA Notice of Privacy Practices, which is provided to all clients during intake and is available upon request.

5.2 Website Privacy

Non-medical information collected through your use of this Site is governed by our Website Privacy Policy.

6.1 Ownership

All content on this Site, including text, graphics, logos, brand names, and images, is owned by or licensed to Equity Mental Health, LLC and is protected by copyright and trademark laws.

6.2 Limited License

You are granted a limited, non-exclusive, and non-transferable license to access and use the Site for personal, non-commercial purposes. Any unauthorized reproduction, distribution, or modifications of our content is strictly prohibited.

7.1 External Links

Our Site may contain links to third-party websites or community resources for your convenience. Equity Mental Health does not control, endorse, or assume responsibility for the content, accuracy, or privacy practices of these external websites.

7.2 Risk Assumption

Any interaction with third-party websites is entirely at your own risk.

8.1 “As-Is” Provision

The Site and its contents are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

8.2 Limitation of Liability

To the fullest extent permitted by law, Equity Mental Health, LLC, its members, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your access to, use of, or inability to use this Site. If you are dissatisfied with any portion of the Site, your sole and exclusive remedy is to discontinue use.

9.1 Right to Modify

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to the Site.

9.2 Material Changes

If we make material changes to these Terms, we will notify you by posting a prominent notice on our homepage or via email if we have your contact information on file.

10.1 Governing Law

These Terms and any dispute arising from your use of this Site are governed by the laws of the State of Arizona, without regard to its conflict of laws principles.

10.2 Dispute Resolution

Any disputes arising under or related to these Terms shall first be attempted to be resolved through good-faith mediation in the State of Arizona. If mediation fails, disputes shall be settled through binding arbitration in Arizona in accordance with the rules of the American Arbitration Association.

3.1 Personally Identifiable Information (PII)

We collect information such as your name, email address, phone number, and demographic data when you voluntarily register, fill out contact forms, or request an appointment.

3.2 Protected Health Information (PHI)

Any health-related information you provide through our secure patient portal is considered PHI. This may include your clinical history, symptoms, date of birth, insurance details, and billing or payment information.

PHI is strictly subject to our separate HIPAA Notice of Privacy Practices, which provides broader protections and details your medical privacy rights.

3.3 Website Usage Data

We automatically collect non-personal data, such as IP addresses, browser types, and page views, to ensure proper website functionality, security, and performance improvements.

5.1 Provide and Coordinate Care

Deliver and improve our mental health services, specifically individual adult therapy.

5.2 Communicate With You

Send appointment reminders, billing notifications, and answer administrative inquiries.

5.3 Maintain Website Security

Monitor for potential security threats, prevent fraud, and optimize website performance.

5.4 Comply With Legal Obligations

Meet licensing, regulatory, and legal requirements to ensure patient safety and comply with state and federal laws.

8.1 With Healthcare Providers

To coordinate your clinical care, as clinically indicated or requested by you.

8.2 With Insurance Companies

To verify benefits, submit claims, and process payments for services rendered.

8.3 With Trusted Service Providers

With third-party vendors who perform critical operational tasks on our behalf, such as electronic health records, scheduling systems, IT support, and billing agencies, under strict confidentiality agreements and Business Associate Agreements (BAAs) where required by HIPAA.

8.4 As Required by Law

To comply with legal obligations, court orders, subpoenas, or government regulations, or when necessary to protect patient or public safety, such as mandated reporting duties.