By voluntarily providing your contact information, including your email address or telephone number, you consent to receive communications from Equity Mental Health regarding appointments, administrative matters, billing, and services you request.

Standard message and data rates may apply for text messages. You may opt out of non-essential communications at any time; however, doing so may affect our ability to communicate with you regarding your care.

Our secure patient portal allows patients to:

• Request or schedule appointments
• Complete forms
• View health information
• Send secure messages
• Review billing information
• Receive documents

The patient portal is protected using administrative, physical, and technical safeguards designed to comply with the HIPAA Security Rule.

We use your information to provide healthcare services, communicate with you, process billing and insurance claims, maintain our website, comply with legal obligations, and improve our services.

We may use your information to:

• Provide healthcare services
• Respond to inquiries
• Schedule appointments
• Communicate with patients
• Process billing and payments
• Verify insurance eligibility
• Improve our website
• Monitor website security
• Comply with applicable laws
• Protect patient safety
• Prevent fraud
• Maintain business operations

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

While we employ industry-standard security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We may engage trusted third-party service providers to assist in operating our website and delivering our services.

These providers may include vendors offering:

• Electronic health records
• Practice management software
• Secure patient portal services
• Payment processing
• Cloud hosting
• Information technology support
• Website hosting

Where required by applicable law, these service providers operate under appropriate confidentiality obligations and, when applicable, HIPAA Business Associate Agreements (“BAAs”).

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites.

We encourage users to review the privacy policies of any third-party website before providing personal information.

We may disclose information as permitted or required by law, including under the following circumstances.

Depending on applicable law, you may have the right to:

• Access your information
• Request corrections
• Obtain copies of your records
• Request restrictions on certain disclosures
• Request confidential communications
• Receive an accounting of disclosures of PHI
• Request deletion of non-medical personal information where permitted by law

Requests concerning Protected Health Information are governed by HIPAA and our Notice of Privacy Practices.

To exercise any of these rights, please contact us using the information provided below. Certain requests may be limited by applicable federal or Arizona law.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

The revised version will be posted on this page with an updated Effective Date. Your continued use of our website after any changes become effective constitutes your acceptance of the revised Privacy Policy.

In addition to HIPAA, Equity Mental Health complies with applicable Arizona laws governing the confidentiality of healthcare records and behavioral health information.

Where Arizona law provides greater privacy protections than federal law, we will comply with the more protective requirements.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.

Mental health services provided to minors are governed by separate consent and privacy requirements under applicable federal and Arizona law.

Equity Mental Health is committed to providing an accessible website for individuals with disabilities.

If you experience difficulty accessing any part of this website or require accommodations, please contact us so we can provide assistance through an alternative method.

We strive to meet generally accepted accessibility standards, including the Web Content Accessibility Guidelines (“WCAG”), where reasonably practicable.

We retain personal information and Protected Health Information only for as long as necessary to provide services, comply with legal and regulatory obligations, maintain required healthcare records, resolve disputes, and enforce our agreements.

Healthcare records are retained in accordance with HIPAA and applicable Arizona record-retention requirements.

If Equity Mental Health becomes aware of a breach involving unsecured Protected Health Information, we will provide notification as required under HIPAA, the HITECH Act, and applicable Arizona law.